Accessibility statement for 'Apply for your first provisional driving licence'

This accessibility statement applies to www.gov.uk/apply-first-provisional-driving-licence.

This website is run by Driver and Vehicle Licensing Agency (DVLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know this website is fully complaint with all A and AA accessibility standards following accessibility audit.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email our External Communications team and we will see if we can help, or contact our Contact Centre via:

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact:

Driver Services – John.Hewson@dvla.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .

Technical information about this website's accessibility

Driver and Vehicle Licensing Agency (DVLA) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • The text and background colour in the autocomplete fail to meet WCAG AA guidelines for contrast.

    When the user enters text into the 'Which country were you born in?' input field, an autocomplete dialog box appears below the input. The black text in the dialog box fails to meet colour contrast against the blue background colour at a ratio of 4.1:1 (the minimum ratio to meet WCAG AA is 4.5:1).

    This issue may affect low-vision users navigating the service who may find difficulty in distinguishing the text displayed in the box against the blue background.

    The issue is due to be fixed within the next 6 months.

Disproportionate burden

We do not feel there is a disproportionate burden in fixing any accessibility problems.

Content that's not within the scope of the accessibility regulations

Region Purpose (AAA)

Once a user successfully adds a photo of their signature, users are navigated to a new page and a confirmation notification is present on the page. The purpose of this information is indicated by a green background. However, this visual context is not programmatically determinable. Screen reader users may not be able to easily locate this information or understand its purpose as a confirmation message, especially as there is other text on the page which appears to contradict it.

Error prevention (AAA)

Users are unable to navigate back through the service to change personal details as they have been verified.

PDFs and other documents

This information is provided in our Accessible documents policy.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we're doing to improve accessibility

Driver and Vehicle Licensing Agency (DVLA) is working to improve the accessibility of all of its services. Our newer services will be updated to ensure compliance to Accessibility standards during 2020 and 2021. Our driver online services are currently being reviewed with the aim to replace them with simpler more accessible services during the next two years.

Preparation of this accessibility statement

This statement was prepared on 3 June 2021. It was last reviewed on 7 June 2021.

This website was last tested on 6 May 2021. The test was carried out by Digital Accessibility Centre.

We used this approach to decide on a sample of pages to test the application journey in full with an uploaded signature and progress chase.

You can read the full accessibility test report upon request.